Return and Refund Policy
Our policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Conditions for Returns
- Product Condition: To be eligible for a return, your item must be unused and in the same condition that you received it, with original packaging.
- Refundable Items: Only regular priced items are refundable. Items purchased on sale or at a discount cannot be returned or exchanged.
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Non-Refundable Items:
- Perishable goods: food, flowers, newspapers, magazines
- Intimate and sanitary products
- Hazardous materials, flammable liquids or gases
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Other ineligible items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Note: Do not send your purchase back to the manufacturer.
Partial Refunds (if applicable)
In certain cases, only partial refunds are granted:
- Books with obvious signs of use
- CDs, DVDs, cassette tapes, software, video games, vinyl records that have been opened
- Any item not in its original condition, damaged or missing parts for reasons not due to our error
- Items returned more than 14 days after delivery
Refunds
Once your return is received and inspected, you will receive an email confirming receipt and informing you if the refund is approved.
If approved, the refund will be processed and automatically credited to your card or payment method within a few days.
Late or Missing Refunds
If you haven’t received your refund yet, please:
- Check your bank account.
- Contact your card issuer (it may take some time before your refund is officially posted).
- Contact your bank (there is often some processing time before a refund is posted).
If you’ve done all of this and you still have not received your refund, please contact us at contact@sweetlifty.com.
Sale or Promotional Items
Only regular priced items are refundable. Sale or promotional items are not refundable.
Exchanges (if applicable)
We only replace items if they are defective or damaged.
For an exchange, send us an email at contact@sweetlifty.com.
Gifts
If the item was marked as a gift when purchased, you’ll receive a gift credit once the returned item is received. If the item wasn’t marked as a gift, the refund will go to the original purchaser.
Return Shipping
To initiate a return, it is imperative to contact us beforehand at the following address: contact@sweetlifty.com
After your request is approved, we will provide you with the return address to use.
Any return sent to an address other than the one expressly communicated to you by our customer service will not be identifiable or processed. In this case, no refund, exchange, or credit will be granted.
Return shipping costs are the responsibility of the customer and are not refundable.
The refund will only cover the amount of the returned product.
We strongly recommend using a trackable shipping service or purchasing shipping insurance for all returns, regardless of the item's value. We do not guarantee that we will receive your returned item without proof of tracking.