Shipping Policy

At SweetLifty, we do everything we can to ensure your order reaches you as quickly as possible. Please read our shipping policy carefully to find out about our delivery times, costs and areas.

Order Processing Times

All orders are processed within 10 to 15 working days of receipt of payment. Please note that orders are neither dispatched nor delivered on weekends and public holidays.

During periods of high demand, your order may take a little longer to process. In this case, we will inform you as soon as possible.

Delivery Times

Delivery times vary according to destination:

  • France: 10 to 12 working days.
  • Europe: 12 to 15 working days.
  • International: 15 to 20 working days.
  • French Overseas Departments and Territories: Approximately 20 working days.

These times are estimates and may vary depending on transport conditions or customs.

Shipping Costs

Shipping costs are calculated at checkout, depending on the destination of the order.

Order Tracking

Once your order has been dispatched, you will receive a confirmation e-mail containing a tracking number. You can use this number to track the status of your parcel on the carrier's website. In case of problems, please do not hesitate to contact us for assistance.

Incomplete or Incorrect Delivery Address

It is the customer's responsibility to provide a complete and accurate delivery address when ordering. In the event of an error, please contact us immediately to correct the address before dispatch.

Once the parcel has been dispatched, no changes can be made. If an incorrect address results in the return of the parcel, the re-shipment costs will be entirely at the customer's expense.

If the parcel cannot be returned and is destroyed by the carrier, no claim or refund request can be accepted.

Parcel not received or refused

If a parcel has been shipped but could not be delivered for reasons beyond our control (incorrect or incomplete address, recipient absent or unreachable, parcel not collected at the pick-up point, refusal of the parcel by the customer, etc.), it may be returned to the sender according to the carrier's terms.

In this case, if the customer wishes a refund, it will be made after deduction of the shipping costs incurred, even if these were initially offered at the time of the order. Indeed, these costs were paid by us to the carrier when the parcel was shipped.

If the parcel is not returned to our warehouse and is lost or destroyed by the carrier, no refund can be demanded.

If the customer wishes a re-shipment of the parcel, the new shipping costs will be entirely at their expense.

Delivery Delays and Problems

Although we do our best to respect estimated delivery times, delays may occur for reasons beyond our control (weather conditions, strikes, customs, holiday season, public holidays, etc.). We will keep you informed in case of significant delays and remain at your disposal for any questions.

If your parcel is marked as "delivered" but you have not received it, it is your responsibility to contact the relevant delivery service directly (La Poste, Mondial Relay, Colissimo, etc.) to open an investigation.

Once a parcel is marked as "delivered" in the carrier's system, we cannot be held responsible for its non-receipt. Only the carrier is able to locate the parcel or determine what happened during delivery.

Delivery Zones

We currently ship to the following countries:

FRANCE

EUROPE : Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

INTERNATIONAL: Albania, Algeria, Andorra, Australia, Benin, Cameroon, Canada, Congo-Brazzaville, Congo-Kinshasa, Costa Rica, Côte d'Ivoire, Egypt, Ghana, Hong Kong S.A.R. China, Iceland, Israel, Japan, Liechtenstein, Malaysia, Mauritius, Mexico, Monaco, Morocco, New Zealand, Norway, Saudi Arabia, Senegal, Singapore, South Africa, South Korea, Switzerland, Taiwan, Tunisia, United Arab Emirates, United Kingdom, United States, Vatican.

FRENCH OVERSEAS DEPARTMENTS AND TERRITORIES / OVERSEAS COLLECTIVITIES: French Guiana, Guadeloupe, Martinique, Mayotte, New Caledonia, French Polynesia, Reunion, Saint Barthélemy, Saint Martin, Saint-Pierre-et-Miquelon, Wallis and Futuna.

If your country is not listed, please do not hesitate to contact us to check the possibility of special shipping.

Contact

For any questions regarding our shipping policy, you can contact us at contact@sweetlifty.com